Numerous Mercedes – Benz owners across the country reported that both the Gaoge navigation and CarPlay in their vehicles were unavailable due to a temporary malfunction. Mercedes – Benz staff stated that the German manufacturer was already handling the issue. In the morning, owners received notifications about the temporary malfunction, but at 18:00 in the afternoon, some owners still hadn’t received any notice of restoration.
This malfunction affected a wide range of models. On social platforms, owners couldn’t help but complain. Many expressed their inconvenience, especially those who relied on the in – car navigation for daily commuting or long – distance trips.
One owner said, “I had an important meeting today and usually rely on the car’s navigation. Now I had to switch to my phone’s navigation in a hurry.”
The large – scale malfunction has undoubtedly had a negative impact on Mercedes – Benz’s reputation. As a luxury car brand known for its high – end quality and reliable performance, such a widespread system failure has disappointed many consumers. It also raises concerns about the stability and reliability of the brand’s in – car intelligent systems.
Mercedes – Benz needs to solve this problem as soon as possible and provide a clear explanation to regain the trust of consumers. Whether this incident will prompt the brand to strengthen its software R & D and system testing to prevent similar situations from happening again remains to be seen.
